About MCI
MCI is a leading provider of business process outsourcing (BPO) services, specializing in contact center solutions, staff augmentation, and customer engagement strategies. The company partners with organizations to enhance customer experiences, streamline operations, and drive business growth. MCI’s commitment to excellence is reflected in its innovative approach to customer service and operational efficiency.
Job Details
MCI is seeking a Remote Contingent Contact Center Agent to join their team. This temporary, remote position is contingent upon hurricane disaster relief needs. The ideal candidate will apply the latest customer service techniques and learn MCI’s account management systems while assisting customers during critical times.
Location
This is a remote position open to candidates in Nigeria.
Job Type
Temporary, Remote
Key Responsibilities
- Assist customers with service inquiries.
- Learn common requests and solutions to improve the customer experience.
- Utilize MCI’s service techniques and systems effectively.
- Escalate customer dissatisfaction to appropriate channels.
Qualifications
- Must be 18 years of age or older.
- High school diploma or equivalent.
- Excellent organizational, written, and oral communication skills.
- Ability to type swiftly and accurately (20+ words per minute).
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
- Basic understanding of Windows operating systems.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Ability to evaluate, troubleshoot, and follow up on customer issues.
- Aptitude for conflict resolution, problem-solving, and negotiation.
- Customer service orientation (empathetic, responsive, patient, and conscientious).
- Ability to multi-task, stay focused, and self-manage.
- Strong team orientation and customer focus.
- Ability to thrive in a fast-paced environment with change and ambiguity.
- Excellent interpersonal skills and the ability to build relationships with team members and customers.
Salary
The salary for this position is competitive and commensurate with experience.
Link to Apply
Interested candidates can apply for the Remote Contingent Contact Center Agent position by visiting MCI’s careers page:
Please note that specific details such as salary and additional benefits may vary and should be confirmed during the application process.