Senior UX Researcher at Kuda

Kuda, a pioneering money app for Africans, is dedicated to making financial services accessible, affordable, and rewarding for every African worldwide. Our passionate, diverse team set out to create an inclusive fintech platform that resonates with Africans—fittingly named “Kuda,” meaning “love” in Shona, a Southern African language. We’re redefining traditional finance with money transfers, smart budgeting, and instant credit access via digital devices. Backed by over $90 million from top global investors, we’re expanding our innovative financial solutions from our hubs in Nigeria, South Africa, and the UK. Join us to shape the future of African financial services!

Role Overview
We’re seeking a Senior UX Researcher to spearhead our user insights efforts and craft delightful, intuitive, and scalable digital experiences. In this pivotal role, you’ll champion the voice of the user, working closely with product managers, designers, and stakeholders to uncover actionable insights that drive product strategy and design decisions. Your research will fuel the development of impactful fintech solutions that meet user needs and align with Kuda’s business goals, enhancing our mission to revolutionize financial services in Africa.

Responsibilities
Research Planning & Execution:

• Design and execute qualitative and quantitative research studies (e.g., interviews, surveys, usability tests).
• Build comprehensive research strategies to tackle key product and business questions.

User Insights:

• Transform research findings into actionable insights, delivering them via reports, presentations, and workshops.
• Advocate for user-centered design throughout the product development lifecycle.

Collaboration:

• Team up with product managers, designers, data analysts, and engineers to prioritize research questions and weave insights into product strategies.
• Lead design thinking workshops and co-creation sessions to spark fintech innovation.

Methodology Development:

• Innovate and refine UX research methodologies and best practices.
• Create scalable research frameworks for rapid testing and learning cycles.

Stakeholder Engagement:

• Share research insights with senior stakeholders to shape product strategy with user-driven perspectives.

Qualifications

• 4+ years of experience in UX research, ideally in a fast-paced digital product environment.
• Expertise in qualitative and quantitative research methods.
• Proficiency with tools like UserTesting, Optimal Workshop, Hotjar, and survey platforms.
• Ability to synthesize multi-source data into actionable recommendations.
• Exceptional storytelling, presentation, and communication skills.
• Proven experience in cross-functional teams, collaborating with product designers and managers.
• Strong project management skills, adept at handling multiple research initiatives.
• Familiarity with design thinking methodologies.
• Experience with Figma for design collaboration.
• Knowledge of accessibility standards and inclusive design practices.

Nice to Have

• Background in fintech UX research.
• Experience in emerging markets, especially African financial services.

What We Offer
At Kuda, our people are our strength, and we prioritize your well-being with competitive benefits:

• A dynamic, multinational team in an upbeat work environment.
• Pension and medical insurance.
• Opportunities for career development in fintech UX careers.
• Generous annual leave plus bank holidays.
• Competitive paid time off (parental, moving day, birthday, study leave, etc.).
• Group life insurance and a robust welfare package (wedding, compassionate leave, etc.).
• Access to Perkbox perks and the Goalr wellness app.
• Award-winning L&D training to advance your UX skills.
• A hybrid work schedule championing work-life balance.

Kuda is an equal opportunity employer, embracing diversity and evaluating candidates based on merit, qualifications, and talent. We welcome all, regardless of color, religion, race, nationality, sexual orientation, gender, disability, or any protected status. If you need accommodations, let us know—we’re here to support you.