IT Service Management Specialist at Kuda

Kuda, a revolutionary money app for Africans, is on a mission to make financial services accessible, affordable, and rewarding for every African worldwide. Our diverse, passionate team is building an inclusive fintech platform that Africans love—reflected in our name “Kuda,” meaning “love” in Shona, a Southern African language. We’re transforming traditional finance by offering money transfers, smart budgeting, and instant credit access through digital devices. With over $90 million raised from top global investors, we’re expanding our game-changing financial solutions from our offices in Nigeria, South Africa, and the UK. Join us to shape the future of African financial services!

Role Overview
We’re seeking an IT Service Management Specialist to handle IT service requests and incidents using an official ticketing tool. This role focuses on user provisioning (onboarding and offboarding) and managing cloud workspaces across platforms like Azure, Google Workspace, Jira, Slack, Looker, and more. You’ll oversee third-party app integrations on Azure, manage cloud platform integrations with Google, and ensure efficient license management for cloud services. Additionally, you’ll provide user support for tools like Xcally in the Kuda Contact Center, while developing and maintaining IT policies, procedures, and standard operating manuals to keep our team running smoothly.

Responsibilities

• Manage user and device access provisioning across cloud platforms.
• Deliver first- and second-level IT support for collaboration tools and messaging platforms.
• Handle requests and incidents via our IT Service Management ticketing system.
• Perform user provisioning (onboarding/offboarding) and oversee workspaces like Azure, Google Workspace, Jira, Nerve, Kuda Suites, Notion, Looker, and Slack.
• Manage third-party application integrations on Azure.
• Coordinate integrations between Google and other cloud platforms.
• Optimize license management for cloud services.
• Provide technical support for Kuda Contact Center tools like Xcally.
• Develop and update IT policies and procedures relevant to the team.
• Create and maintain standard operating manuals for all processes.
• Keep an updated asset register for IT resources.
• Implement security configurations across platforms, aligning with global standards.
• Maintain IT compliance processes and governance standards.
• Identify system requirements, recommend technology purchases, and deploy solutions to enhance security and efficiency.
• Participate in disaster recovery testing and business continuity planning for critical systems.

Requirements

• B.Sc. in Computer Science, B.Eng., or equivalent; certifications like MCP, MCSE, A+ are a plus.
• Minimum of 3 years’ experience in IT support, cloud management, or related fintech roles.
• Strong understanding of business processes and IT governance.
• Excellent analytical and numerical skills.
• Problem-solving mindset with an inquisitive and intuitive approach.
• Eagerness to grow skills in IT management and personnel leadership.
• Proficiency with Windows Client/Server Operating Systems.
• Deep knowledge of Google Workspace and cloud collaboration tools.
• Strong writing and communication skills.
• Solid personnel management abilities.

What We Offer
At Kuda, our people drive our success, and we prioritize your well-being with competitive benefits:

• A vibrant, multinational team in an upbeat work environment.
• Pension and medical insurance.
• Career development and growth in fintech careers.
• Generous annual leave plus bank holidays.
• Competitive paid time off (parental, moving day, birthday, study leave, etc.).
• Group life insurance and a robust welfare package (wedding, compassionate leave, etc.).
• Access to Perkbox perks and the Goalr wellness app.
• Award-winning L&D training to boost your IT skills.
• A hybrid work schedule promoting work-life balance.

Kuda is proud to be an equal opportunity employer, celebrating diversity and evaluating candidates based on merit, qualifications, and talent. We welcome all, regardless of color, religion, race, nationality, sexual orientation, gender, disability, or any protected status. If you require accommodations, let us know—we’re here to support you.