Job Description
About TeknikForce
TeknikForce is a rapidly growing company specializing in the development of high-quality and unique software products across various markets, including internet marketing, business software, education, and niche-targeted portals. The company prides itself on working at the cutting edge of technology, utilizing the latest tools and innovations to develop impactful products. With a 100% distributed team, TeknikForce believes that the traditional office culture is outdated, offering team members the flexibility to work from anywhere, at any time.
Job Details
TeknikForce is seeking a dedicated and customer-focused individual to join their team as a Customer Support Representative. In this role, you will be responsible for providing exceptional support to customers, addressing their inquiries, and resolving issues related to TeknikForce’s software products. This position offers the opportunity to work in a dynamic environment, contributing to the company’s commitment to delivering excellent customer experiences.
Location
This is a remote position, allowing candidates from various locations to apply. The company’s 100% distributed team model enables team members to work from the comfort of their own homes or any location of their choice, promoting a flexible and accommodating work environment.
Job Type
The Customer Support Representative position is a full-time role, requiring a commitment to delivering high-quality work and collaborating effectively with the team. The flexible work schedule allows team members to manage their time efficiently while meeting project deadlines.
Key Responsibilities
- Customer Assistance: Provide prompt and courteous responses to customer inquiries via email, chat, and other communication channels.
- Issue Resolution: Diagnose and troubleshoot technical issues reported by customers, ensuring timely and effective solutions.
- Product Knowledge: Develop a deep understanding of TeknikForce’s software products to assist customers effectively.
- Documentation: Maintain accurate records of customer interactions and support activities using the company’s support ticket system.
- Feedback Collection: Gather customer feedback and communicate insights to the development team for continuous product improvement.
- Team Collaboration: Work closely with other team members to ensure a cohesive approach to customer support and share best practices.
Qualifications
- Experience: Previous experience in a customer support role, preferably in the software or technology industry.
- Communication Skills: Excellent written and verbal communication skills, with the ability to explain complex technical concepts in a clear and concise manner.
- Technical Proficiency: Familiarity with software applications and the ability to troubleshoot technical issues.
- Problem-Solving: Strong analytical and problem-solving skills to identify issues and determine effective solutions.
- Customer Focus: A customer-centric attitude with a commitment to providing exceptional service.
- Adaptability: Ability to work independently in a remote setting and adapt to changing priorities and technologies.
- Time Management: Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
Salary
The salary for the Customer Support Representative position is competitive and commensurate with experience. Specific figures will be discussed during the interview process. TeknikForce is committed to offering fair compensation that reflects the skills and contributions of their team members.
Link to Apply
Interested candidates are encouraged to apply by sending their resume and a cover letter detailing their relevant experience to hr@teknikforce.com. Please specify the role you are applying for in the subject line of your email. For more information about the company and other career opportunities, visit the TeknikForce careers page:
Join TeknikForce and be a part of a team that values innovation, collaboration, and excellence in the digital space.
